Customer Advisory Council

We Want Your Perspective

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BlueCrest’s Customer Advisory Council (CAC) is a hand-picked collection of customers who will gather regularly to lend their insights to the vision and growth of BlueCrest. They are encouraged to provide open and honest feedback on the product, articulate their desires for enhancements and improvements in product, service, and support, and discuss how BlueCrest is helping their organization.

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Our Fall meeting is at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra Beach, FL

Key Objectives Include:

  • Understanding Market Trends
  • Validating Strategy and Product Direction
  • Unpacking the Needs of Specific Industries/Vertical Markets
  • Identifying New Opportunities
  • On-Site Tour of a Advisory Council Facility

Where & When:


  • October 2-3, 2024 Ponte Vedra Beach, Florida 
  • (Complete) April 10, 2024 Danbury, Connecticut (in advance of the BlueCrest Innovation Summit)
  • (Complete) October 10-11, 2023 Danbury, Connecticut
  • (Complete) March 28-29, 2023 Dallas, Texas

October Agenda:

October 2, 2024
Start Finish Speakers/Presenters Topic Goal/Objective
12:00 pm 1:00 pm All Attendees Registration and Lunch Optional lunch catered on site
1:00 pm 1:15 pm Stephanie Triggiani Introduction & Welcome Introduction of BlueCrest attendees. Review of meeting goals, objectives, expectations, agenda, and priorities.
1:15 pm 2:15 pm Carl Amacker

Industry Insights and Market Trends

Recap of recent industry events (Drupa, NPF, etc.) and planning for the future, discussion on market trends, USPS trends, etc.

2:15 pm 2:30 pm Break
2:35 pm 3:45 pm Eddy Edel Transforming the Mail Production Facility for the Future BlueCrest's thoughts and strategies for creating a modern and future-proof mail production facility.
3:45 pm  4:30 pm  Richard Smith or Tim Rodriguez Optimizing Costs & Efficiency in Service Explore topics such as future maintenance packages from BlueCrest and Cost modeling for improved decision-making
7:00 pm  10:00 pm  All Attendees Dinner at 1912 Ocean Bar & Rooftop Continued discussion over dinner
October 3, 2024
Start Finish Speakers/Presenters Topic Goal/Objective
7:30 am 8:30 am All Attendees Breakfast Breakfast catered on site
8:35 am 9:15 am Tom DeRosa w/Eddy Edel Data and Analytics for Informed Decisions Discuss the role of data & analytics in optimizing mail production. Review FIS's experience with an industrial engineer/Six Sigma blackbelt and other strategies being deployed.
9:15 am 10:00 am Ross Ianello w/ Mark Coyle Transforming the Mail Production Facility: Building a Profitable Future Discussion on opportunities to leverage the mail production environment for other business/revenue streams (Direct Mail, eCommerce, Data Services, Digital, etc.)
10:00 am  10:15 am  Break
10:15 am  11:00 am Gary Masse w/ Carl Amacker Growing Mail Volumes USPS is looking for the industry to help them grow. Brainstorm and discuss strategies for generating mail volumes and other growth opportunities.
11:00 am 11:15 am Dennis LeStrange, Carl Amacker & Stephanie Triggiani Closing remarks Recap, Action Items & Next Steps; Planning for the Spring Meeting
11:15 am 12:00 pm All Attendees Bus to Forge w/ Boxed Lunch Continue discussion with attendees
12:00 pm 1:30 pm All Attendees Forge tour See Forge Mail Production facility, including OttoMate
1:30 pm   All Attendees Buses to airport; Back to hotel
BlueCrest CAC

When you agree to serve on the BlueCrest Customer Advisory Board, you will gain an opportunity to shape the direction of BlueCrest, get internal knowledge of where the company is going, and have an opportunity to connect and socialize with other industry peers.  BlueCrest plans to do at least two meetings per year and will cover all costs of travel associated with attending the meeting.

Apply to the Customer Advisory Council