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Customer Advisory Council

We Want Your Perspective

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BlueCrest’s Customer Advisory Council (CAC) is a hand-picked collection of customers who will gather regularly to lend their insights to the vision and growth of BlueCrest. Members are encouraged to provide open and honest feedback on the product, articulate their desires for enhancements and improvements in product, service, and support, and discuss how BlueCrest is helping their organization.

Key Objectives Include:

  • Understanding Market Trends
  • Validating Strategy and Product Direction
  • Unpacking the Needs of Specific Industries/Vertical Markets
  • Identifying New Opportunities
  • On-Site Tour of an Advisory Council Facility

Where & When:

  • April 8-9, 2025 Danbury, Connecticut (in advance of the BlueCrest Sortation Strategy Summit)
  • (Complete) October 2-3, 2024 Ponte Vedra Beach, Florida 
  • (Complete) April 10, 2024 Danbury, Connecticut (in advance of the BlueCrest Innovation Summit)
  • (Complete) October 10-11, 2023 Danbury, Connecticut
  • (Complete) March 28-29, 2023 Dallas, Texas
CAC
Our April, 2025 meeting is at the BlueCrest headquarters in Danbury Connecticut.

Spring Agenda:

Tuesday, April 8
Start Finish Speakers/Presenters Topic Goal/Objective
12:00 pm 1:00 pm All Attendees Registration and Lunch Optional lunch catered on site
1:00 pm 1:15 pm Stephanie Triggiani Welcome and Opening Remarks Introduction of BlueCrest attendees. Review of meeting goals, objectives, expectations, agenda, and priorities.
1:15 pm 1:45 pm Carl Amacker Industry Insights and Market Trends, Parcel Automation Business Update Recap of recent industry events, upcoming BlueCrest events/initiatives, discussion on market trends, USPS trends, etc.
1:45 pm 2:15 pm Chris Lien USPS Update and Discussion DeJoy, Trump and the DFA: What's next? With all of the changes, is there opportunity?
2:15 pm 2:30 pm Break
2:30 pm 3:45 pm Richard Smith Service Excellence Our Commitment to Your Success Transparent update on key service initiatives, performance metrics, and investments. Proactively addressing any service-related concerns.
3:45 pm  4:30 pm  Jason Fonner with TBD The Forge Effect: Building a Thriving Culture Case study demonstrating the impact of a strong culture and employee engagement on business outcomes. Inspiring discussion and sharing best practices among council members
5:30 pm  9:00 pm  All Attendees Dinner at Nouveau Monde Continued discussion over dinner
Wednesday, April 9
Start Finish Speakers/Presenters Topic Goal/Objective
7:30 am 8:30 am All Attendees Breakfast Breakfast catered on site
8:30 am 9:30 am Carl Amacker Co-Creating the Future: BlueCrestas a Strategic Innovation Partner Sharing a compelling vision for the future, outlining key areas of focus, and actively soliciting the council's input on how to best collaborate on joint innovation initiatives.
9:30 am 10:45 am Greg Skinger; Eddy Edel; Richard Smith AI Powered Solutions for the Modern Mail Production Facility Real-world application of AI professional services, focusing on the Eddy use case, to illustrate the value and potential of AI solutions and spark ideas for future AI implementations.
10:45 am  11:00 am  Break
11:00 am  12:00 pm Buddy Perry Cloud Forward Shaping the Future of BlueCrest Software Discussion about cloud strategy, showcasing current offerings while collaboratively exploring future cloud-based solutions and gathering feedback on market needs and opportunities.
1:00 pm 1:30 pm Carl Amacker CapStone: Our Newest Partner Materials handling, tray management, and software integration for improved materials handling in your operation.
1:30 pm 2:00 pm Dennis LeStrange, Carl Amacker Closing Remarks Recap, Action Items & Next Steps; Planning for the Spring Meeting.
2:00 pm   All Attendees Travel back to the airport, open factory time, or scheduled meeting.
conference

 

When you agree to serve on the BlueCrest Customer Advisory Board, you will gain an opportunity to shape the direction of BlueCrest, get internal knowledge of where the company is going, and have an opportunity to connect and socialize with other industry peers.  BlueCrest plans to do at least two meetings per year and will cover all costs of travel associated with attending the meeting.

Apply to the Customer Advisory Council