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Customer Advisory Council

We Want Your Perspective

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BlueCrest’s Customer Advisory Council (CAC) is a hand-picked collection of customers who will gather regularly to lend their insights to the vision and growth of BlueCrest. Members are encouraged to provide open and honest feedback on the product, articulate their desires for enhancements and improvements in product, service, and support, and discuss how BlueCrest is helping their organization.

Key Objectives Include:

  • Understanding Market Trends
  • Validating Strategy and Product Direction
  • Unpacking the Needs of Specific Industries/Vertical Markets
  • Identifying New Opportunities
  • On-Site Tour of an Advisory Council Facility

Where & When:

  • When: October 14-15, 2025 
  • Where: 
    • Meeting: Symcor – 1625 Tech Ave, Mississauga, ON
    • Hotel: Room Block @ Courtyard by Marriott Mississauga Airport
      • 5050 Creekbank Road: Mississauga, ON
    • Airport: Toronto Pearson International Airport - YYZ
CAC

Fall Agenda:

Tuesday, October 14
Start Finish Speakers/Presenters Topic Goal/Objective
11:00 pm 12:00 pm All Attendees Registration and Lunch Optional lunch catered on site
12:00 pm 12:15 pm Dennis LeStrange Welcome and Opening Remarks Introduction of BlueCrest attendees. Review of meeting goals, objectives, expectations, agenda, and priorities.
12:15 pm 12:45 pm Dennis LeStrange Industry Insights and Market Trends, State of BlueCrest and What's to Come

Recap of recent industry events , upcoming BlueCrest events/initiatives,, discussion on market trends, etc.
12:45 pm 1:00 pm Fitz Buglewicz

Industry 4.0 in Action presented by Capstone Technologies

Capstone shares how Industry 4.0 is transforming operations through smarter software and hardware integration. A 30-minute presentation followed by 15 minutes of client discussion on real-world applications.
1:30 pm 2:00 pm Ross Ianniello

Canada Post – A Client and Advisory Perspective

Update on Canada Post's strategic direction, focusing on their efforts to navigate challenges, enhance service, and diversify revenue.
2:00 pm  3:30 pm  Ross Ianniello Facility Tour Symcor Facility Tour
4:00 pm  10:00 pm  All Attendees Offsite Activity and Dinner Continued discussion at Toronto Maple Leafs Game
Wednesday, October 15  
Start Finish Speakers/Presenters Topic Goal/Objective  
7:30 am 8:30 am All Attendees Breakfast Breakfast catered on site  
8:30 am 9:00 am Dennis LeStrange Planning Feedback

Gathering insights from the CAC to shape upcoming Innovation Summit and upcoming agenda topics, themes, etc. to ensure event/meetings are relevant and impactful to attendees.

  
9:00 am

10:30 am

 Eddy Edel

Product Roadmap: Mail Production and Postal Optimization

We'll discuss upcoming technologies and solutions across software, print, inters and sortation designed to enhance efficiency, reduce costs, and deliver strategic value for your mail operations.

  
10:30 am  10:45 am  Break  
10:45 am  12:00 pm Tim Rodriguez

Expanding our Reach through 3rd Party OEM Services

Discuss our new initiative to grow service revenue by offering lifecycle support for other engineered product OEMs. We'll discuss how we're leveraging our existing service infrastructure and capabilities to increase resource utilization and diversify our revenue streams.

  
12:00 pm 1:00 pm  All Attendees Lunch Catered on site  
1:00 pm 2:00 pm Tim Rodriguez Driving Efficiency and Value – Service Initiatives

Overview of key strategic initiatives the service team is currently focused on to enhance service delivery, optimize costs, and improve overall client value. We'll cover efforts in cost, contract and labor optimization.

  
2:00 pm  2:30 pm  Dennis LeStrange Closing Remarks

Recap, Action Items and Next Steps; Planning for 2026 Meetings

  
2:30 pm   All Attendees Travel back to the airport, open factory time, or scheduled meetings.
conference

 

When you agree to serve on the BlueCrest Customer Advisory Board, you will gain an opportunity to shape the direction of BlueCrest, get internal knowledge of where the company is going, and have an opportunity to connect and socialize with other industry peers.  BlueCrest plans to do at least two meetings per year and will cover all costs of travel associated with attending the meeting.

Apply to the Customer Advisory Council